Shipping policy
At Softia, we are committed to delivering your orders quickly, safely, and efficiently.
📦 Order Processing Time
- Orders are processed within 1–3 business days (Monday–Friday, excluding holidays)
- After processing, you will receive a confirmation email with your order details
🚚 Shipping Time
Estimated delivery times:
- United States: 5–10 business days
- International: 7–15 business days
Please note that delivery times may vary depending on your location, shipping carrier, or customs processing.
💰 Shipping Costs
- Shipping fees are calculated at checkout
- Free shipping may be offered during promotions or on selected orders
🌍 International Shipping
We ship worldwide.
- Customers are responsible for any customs duties, taxes, or import fees required by their country
- We are not responsible for delays caused by customs or international carriers
📍 Order Tracking
Once your order is shipped, you will receive an email with tracking information so you can follow your package.
⚠️ Incorrect Address
Please make sure your shipping address is correct before placing your order.
- We are not responsible for orders shipped to incorrect or incomplete addresses
- If you notice an error, contact us immediately at Softia.shop@gmail.com
📦 Lost or Delayed Packages
If your order is delayed or appears lost, please contact us and we will assist you as soon as possible.
📞 Contact Us
If you have any questions about shipping:
📧 Email: Softia.shop@gmail.com
📞 Phone: 416-382-6788
📍 Address: 377 E 145th St, Bronx, New York 10454, United States