Refund policy

At Softia, your satisfaction is important to us. If you are not completely happy with your purchase, we’re here to help.

🔄 Returns

You have 30 days from the date you receive your order to request a return.

To be eligible for a return:

The item must be unused and in the same condition you received it
The item must be in its original packaging
Proof of purchase (order confirmation or receipt) is required

To start a return, please contact us at Softia.shop@gmail.com.

💸 Refunds

Once we receive and inspect your return, we will notify you of the status of your refund.

If approved:

Your refund will be issued to your original payment method
It may take 5–10 business days for the refund to appear, depending on your bank or payment provider

🚚 Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect
Shipping fees are non-refundable

❌ Non-Returnable Items

The following items cannot be returned:

Gift cards
Final sale or clearance items
Personalized or custom products

⚠️ Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the issue. We will offer a replacement or a full refund at no additional cost.