Track Your Order

At Softia, we make it simple for you to stay updated on your order status.

๐Ÿ”Ž How to Track Your Order

Once your order has been shipped, you will receive a confirmation email with your tracking details.

Please allow 1โ€“3 business days for order processing before tracking information becomes available.

๐Ÿ“ฌ Didnโ€™t Receive Tracking Info?

If you havenโ€™t received your tracking details:

  • Check your spam/junk folder
  • Make sure you used the correct email at checkout

If you still need help, contact us with:

  • Your full name
  • Email used for the order
  • Order number (if available)

๐Ÿ“ž Contact Support

๐Ÿ“ง Email: Softia.shop@gmail.com
๐Ÿ“ž Phone: 416-382-6788
๐Ÿ“ Address: 377 E 145th St, Bronx, New York 10454, United States

We usually respond within 24 hours on business days.

โš ๏ธ Important Notes

  • Tracking becomes active only after your order is shipped
  • Some carriers may take 24โ€“48 hours to update tracking information
  • Delivery delays may occur during high-demand periods or due to customs