FAQs

Here are answers to the most common questions about Softia.

🛍️ Where is my order?

Once your order is shipped, you will receive an email with tracking information.
If you haven’t received it, please check your spam/junk folder or contact us.

🚚 How long does shipping take?

United States: 5–10 business days
International: 7–15 business days
Processing time: 1–3 business days

📦 Can I change or cancel my order?

Yes, but only if your order has not been shipped yet.
Please contact us as soon as possible at Softia.shop@gmail.com.

🔄 What is your return policy?

We offer a 30-day return policy. Items must be unused, in original condition, and include proof of purchase.

💸 When will I receive my refund?

Once your return is approved, refunds are processed within 5–10 business days, depending on your payment provider.

🌍 Do you ship internationally?

Yes, we ship worldwide. Delivery times may vary depending on location and customs processing.

📍 What if I entered the wrong address?

If your order hasn’t shipped yet, contact us immediately.
If it has already shipped, we are not responsible for incorrect addresses provided by the customer.